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  • Perform a Traceroute and MTR

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  1. Open the Start menu
  2. Click on Run (or the search box if Run is not present)
  3. Type cmd and then press the Enter key to open a command prompt
  4. At the prompt, type tracert <> and press the Enter key
    1. For example, tracert or tracert
  5. To copy the output, right click anywhere in the cmd window and select Mark. You can now use your mouse to select the text you want to copy and then right-click with your mouse. Paste the copied output by pressing Ctrl + V. You can also press the Enter key to copy all of the output and paste by pressing Ctrl + V.



Windows utilizes a program called WinMTR to obtain MTR data. Listed below are steps to install and to obtain bi-directional MTRs using WinMTR. You will need to follow the instructions below on both your PC (or the PC experiencing connectivity issues to/from the server) and on your Windows server.

  1. In your browser, navigate to http and select the download link next to the corresponding bit version of the program. Note: most services utilize a 64-bit operating system.
  2. Follow the prompts to download the WinMTR .zip file.
  3. In Windows Explorer, right-click the WinMTR .zip file and select “Extract All…” to extract the application file.


 b.  If running from your Windows Server, enter the IP address of your PC. Note: you can obtain your local IP address by performing a Google search for “IP”, or by visiting a site such as Let the MTR run until 100 appears in both the Sent and Recv columns then click Stop.

6.  Select Copy HTML to the clipboard to copy the and paste the results into the support ticket.


2. To run a 100-count MTR on your Linux server, type mtr -c100 -r <IP address of your local computer or test location> and press Enter. For example : mtr -c100 -r Note: It will look like nothing is happening for a couple of minutes. The -c100 and -r flags enable MTR to perform a 100-count test and present it in a report form so you can easily copy and paste the output into a ticket.


 The MTR installer for MAC can be found here:https http://rudixmacappstore.googlecode.comorg/files/mtr-0.82-0.pkgmtr/

  1. Open the .pkg file by using a secondary click and selecting Open from the menu. Alternatively, select the .pkg and select File > Open.
  2. Follow the prompts to finish installing MTR.


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